RE-NU-ME

 FAQ's


Orders & Returns

How do I track my order?

We send a tracking link for you by email when your order is confirmed. We also update your order status at each stage of the ordering process by email and you can chech the status at anytime by loggin into your account here

How do I place an order?

All of our orderes are processed online via our website and on occasion through some of our online sales channels such as Amazon, Ebay, Facebook & Instagram. To place an order on our website simply navigate to your product of choice and add your items to the checkout. Once there simply choose the payment method and follow the online instructions to place your order sucurely.

Do I need an account to place an order?

No, you do not need an account to process an order and you can checkout as a guest if you require. However by checking out as a guest you are not able to take advantage of some of the reward incentives that we have in place as these require an account activation. If you would like to take advantage of this you can open an account here.

How can I cancel or change my order

To cancel or change an order you can either login to your account or contact us via the online chat. Depending on the status of the order T&C may apply and we will advise you of this at the point of contact.

What is your refund policy?

We ONLY provide refunds (if accepted) on unopened products to view our refund policy please click here

How do I manage my subscription?

You can manage your subscriptions by simply logging into your account here

Are my payment details secure?

The simple answer to that is YES! our website is protected by a 256bit encryption meaning all data is secure. All payments are processed by 3rd parties who are PCI compliant and secure payment platforms so your details are always secure and hidden from us.

What payment methods are accepted?

We accept all major credit and debit cards as well as Paypal payments. Some orders may be processed by our partners such as Klarna for intrest free payments & Recharge for our subscriptions.

Can I cancel my subscription?

Subscriptions can be cancelled at anytime subject to the T&C of the subscription chosen. For more information please view the subscription T&C here.

TrichoSMART

Are there any side effects?

TrichoSMART supplements are made from food-based ingredients and are 100% drug free. There are no clinically proven negative effects of taking our supplements. But as in all cases if you are concerned consult with your doctor prior to use.

Who can take TrichoSMART supplements?

Our supplements have been formulated for both men and women and due to the high potency of some of our ingredients we recommend the use of our products for people aged 18 and over.

Can I take TrichoSMART while I am breastfeeding or pregnant?

No, we do not recommend the use of our products for women who are pregnant or breastfeeding.

How long do I need to take the supplements for?

For best results we recommend continued use, in most cases you can expect to see results anywhere around the 3 months period although results differ from person to person and are subject to exterior influences like diet, lifestyle and age.

Why do you  supply a 3 month kit to start?

We want to ensure that you have had every opportunity to obtain satisfactory results and although some of our customers have seen results as early as two weeks, in most cases results are visible around the 3 month period. By providing this as the minimum purchase you have given your body every opportunity to take advantage and it is at this point you are then able to make an informed decision about a monthly subscription commitment thereafter 

General Information

How long will shipping take?

UK domestic shipments can take 2-3 days after processing and if placed at the weekend this could be 3-5 days. International shipments vary by destination. For more information please click here

Where do you ship?

We are based in the UK so ship nationwide, we also soon be shipping internationally worldwide excluding Iceland, Kazakhstan, Pakistan, Syria, Russia & Iraq. For more information click here.

What are your shipping fees?

The exact shipping and delivery charges are determined by your location and the package weight and size. UK domestic shipping starts at £5.99 and international shipping starts at £6.99. All shipping is calculated at the checkout but for more information view our guide here.

Will I be charged duty fees?

All prices are inclusive of UK Vat & taxes. If you are from outside of the UK you will be responsible for paying any and all taxes and duties on the country of import. We have no control over these taxes which are imposed by the country of imports. We do however try to make the process simple by paying these fees in advance to ensure a smooth  transaction and delivery.

How does the refer-a-friend program work?

Our refer-a-friend programme is £10 for every freind you refer that purchasses goods on our website and in return they also recieve £10 to be used against a future order. If you would like to join the programme simply login or open an account and start referring friends. For the full T&C please click here.

How does the RE-NU-ME™ rewards programme work?

Earn points which can be exchanged for rewards such as, free delivery, free products, money off or discounts for completing reward tasks such as opening an account, registering your birthday, reviewing a product, submitting photo or video reviews, social media likes and posts & more. To earn points simply open an account or login here to complete reward tasks. To view our reward guide click here

How does the RE-NU-ME™ affiliate programme work?

Do you own a website? are you an online marketer? do you have a social following? join our affiliate programme for your chance to earn up to 15% commission on the new customers that you refer when they purchase on our website. For more information click here

What are your T&Cs?

Our standard T&C of sale can be found here. We also have other specific T&C for some of our programmes that we operate and they can be found in links on thier respective pages.

Where can I find product information?

All product FAQ's can be found on each individual product page and on each product information page. If there is any specific information you require that is not available please do not hesitate to reach out to us.

DermaSMART

Are there any side effects?

DermaSMART supplements are made from food-based ingredients and are 100% drug free. There are no clinically proven negative effects of taking our supplements. But as in all cases if you are concerned consult with your doctor prior to use.

Who can take DermaSMART supplements?

Our supplements have been formulated for both men and women and due to the high potency of some of our ingredients we recommend the use of our products for people aged 18 and over.

Can I take DermaSMART while I am breastfeeding or pregnant?

No, we do not recommend the use of our products for women who are pregnant or breastfeeding.

How long do I need to take the supplements for?

For best results we recommend continued use, in most cases you can expect to see results anywhere around the 3 months period although results differ from person to person and are subject to exterior influences like diet, lifestyle and age.

Why do you  supply a 3 month kit to start?

We want to ensure that you have had every opportunity to obtain satisfactory results and although some of our customers have seen results as early as two weeks, in most cases results are visible around the 3 month period. By providing this as the minimum purchase you have given your body every opportunity to take advantage and it is at this point you are then able to make an informed decision about a monthly subscription commitment thereafter 

Not answered your question and need to contact us?


There are several ways to contact us. You can email us at hello@re-nu-me.com, use our online contact form here, or use our online chat below 

#TheRENUed 

@RE-NU-ME

Use #TheRENUed in your RE-NU-ME photos for your chance to feature on our Instagram

Made in UK

With CARE

Here at RE-NU-ME®, every product is carefully manufactured in an FDA approved facility. We are wholeheartedly committed to making you look good, feel great no matter what the day throws at you. We want you to feel empowered and be rest assured that your goals are being targeted, so you can focus more time on creating unforgettable memories.


Want your first order

20% off?

Stay in the loop on exclusive offers, new arrivals, and so much more.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.